Refund Policy

Refund & Return Policy – Royal Food

At Royal Food, customer satisfaction is our priority. We are committed to providing quality food products and a reliable shopping experience. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return or replacement if:

  • The product is damaged during delivery.
  • The wrong product or item was delivered.
  • The product received is expired or defective.
  • The delivered product is significantly different from its description.

Customers should contact us as soon as possible after receiving the order and provide relevant photos or videos as evidence.

2. Non-Returnable Products

For food safety and hygiene reasons, certain products may not be eligible for return or exchange, including:

  • Products that have been opened or consumed.
  • Products with damaged or missing seals due to customer handling.
  • Products damaged because of improper storage after delivery.
  • Products returned without prior approval.

Exceptions may apply where a product is defective, damaged, expired, or incorrectly delivered, subject to applicable consumer protection laws.

3. Return Request Process

To request a return or replacement, customers should contact Royal Food through the contact information available on our website.

Please provide:

  • Your order number.
  • Product name and quantity.
  • A description of the issue.
  • Clear photos or videos showing the problem.

Our team will review the request and provide further instructions.

4. Refund Process

Once a refund request is reviewed and approved, the refund will be processed through an agreed payment method.

The time required for the refund to appear in your account may vary depending on the payment provider or financial institution.

5. Replacement Policy

If a customer receives a damaged, defective, expired, or incorrect product, Royal Food may offer a replacement, subject to product availability and applicable conditions.

If a replacement is unavailable, an eligible refund may be provided.

6. Order Cancellation

Customers may request order cancellation before the order is processed or dispatched.

Once an order has been shipped, cancellation may not be possible. Approved cancellations of prepaid orders will be handled according to our refund procedure.

7. Delivery Charges

For approved returns or replacements, delivery charges will be handled according to the reason for the issue and the applicable return conditions.

8. Important Notes

  • Customers should check their orders upon delivery.
  • Please report damaged, expired, or incorrect products as soon as possible.
  • Keep original packaging available until any issue is resolved.
  • Refunds and replacements are subject to review and applicable consumer protection laws.
  • Royal Food reserves the right to update this policy when necessary.

9. Contact Us

For questions or assistance regarding refunds, returns, or replacements, please contact Royal Food through the contact information provided on our website.

Thank you for shopping with Royal Food. We appreciate your trust and support!